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Frequently asked questions
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Are your partnered contractors licensed and insured?Yes all of our partnered contractors are licensed and insured. This is something we discuss while onboarding our contractors into our professional network of HVAC Contractors.
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How does HVAC Connect ensure the quality of its partnered HVAC contractors?We ensure quality through thorough screening, background checks, reference checks, ongoing monitoring, customer feedback, and adherence to strict quality standards. Contractors must meet our high standards to remain in our network.
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What geographical areas do you serve?We are currently serving the Greater Toronto Area along with surrounding areas. We are looking to expand our geographical served areas in the near future.
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How do I add a new question & answer?To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
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How do I edit or remove the 'Frequently Asked Questions' title?You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
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Can I insert an image, video, or GIF in my FAQ?Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
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